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Alliance Display Inc

Terms & Conditions

Minimum Order Charge:
           A minimum order of 50.00 must be placed to complete checkout. A minimum order charge of 15.00 will be charged for all orders placed under the total of 100.00.

Broken Box Fee:
            A broken box fee of 4.00 will be charged to all orders that are not purchased in standard full box quantities.

            There is a 30.00 crate & packing charge per showcase plus freight. There is a 60.00 charge for wallcase displays which must be packed on an oversized crate. There is a 35.00 crate & packing charge for all slatwall orders per pallet plus freight. There is a 15.00 crate & packing charge for all hardware orders per pallet plus freight.

Credit Cards:
           We accept Visa, Mastercard, Discover, & American Express.

Pricing:             Prices are subject to change without notice.
           All orders are subject to a state sales tax. A resale certificate for the state in which you are shipping must be on file to avoid being invoiced for state sales tax.
            Any special made-to-order item that is cut is subject to a cut charge per piece cut.

Special Order:
            All items which are made to order, painted, or made to a specific finish or cut to a specific size are considered special made-to-order items and are non-cancelable once the order is accepted by Alliance Display Inc. A minimum of 50% deposit is required for any special made item.

Shipment Terms:
           All orders will be shipped as soon as possible unless otherwise requested. Freight charges vary on the class and weight of the product, the time of delivery, and the destination zip code. All LTL (truck) shipments will ship prepaid and added to the merchandise invoice upon completing a transaction. Freight will be charged to the same credit card used during the initial transaction unless otherwise requested, and all small package orders will be shipped via U.P.S. or FedEx unless otherwise specified.

Pickup Terms:
           All product orders that are picked up are FOB our warehouse. Our warehouse will thoroughly inspect all products before releasing the product to the customer or customer's agent. Alliance Display is not responsible for any damage or missing parts to any product during transit or after delivery to the customer's facility.

Accessorial Freight Charges:
           While we will be more than happy to accomodate for all delivery situations, special services and freight carrier accessories typically carry additional charges. All requests for additional accessorial services must be authorized in writing before your shipment will deliver. Please let our staff know how we may best serve you at delivery, and we will be happy to accomodate if you have special delivery needs.

These needs include but are not limited to:

Requirement of a hydraulic liftgate and/or inside delivery
Delivery to a school
Delivery to a church
Delivery to a residence
Delivery to a floor other than a main level or up a flight of stairs

Showcase Shipments
All showcases, slatwall units, & merchandising tables are shipped knock down and ready to assemble. We will be more than happy to accomodate with assembly of any display case or unit at the customers expressed written request.

Order Cancellation:
           There is a 25.00 Cancellation fee for all orders cancelled after 24 hours of processing.

Estimated Times Of Arrival:
           While we will make every attempt to honor requested delivery dates, no delivery date is guaranteed unless payment is received for expedited production and/or shipping charges.

Guaranteed Delivery Dates:
           Alliance Display will not be liable or deemed to be in default for any delays or failure in missed guaranteed delivery dates resulting directly or indirectly from any cause or circumstance beyond its reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authority, rain, fire, flood, accidents, earthquake(s), strikes or labor shortages, transportation facilities shortages or failures of equipment, or failures of the Internet.

Damage Claims:
           Claims for damaged goods or shortages must be noted on receipt of the bill of lading at the time of delivery. We will extend every courtesy in assisting to resolve a claim. However, our legal responsibility ends when the goods have been transferred to the customer's carrier or agent. All claims must be filed with our customer service department in writing within five (5) days of receipt of goods. All damages must be reported on the initial claim. Only one replacement shipment will be granted per undisputed claim.

Image verification is required when reporting a claim. Please contact our customer service department to further discuss where to provide images of any damaged product.

Alliance Display does not warranty electrical parts nor is responsible for any damage caused to any knock down display or light fixture during assembly and installation. Some displays require special instruction. If you have any questions regarding assembly of your knock down display, please feel free to call our trained staff for further assembly instruction.

            Written authorization must be obtained before any return of merchandise regardless of reason, and all authorized returns must be completed within 30 days of receipt. Any shipment refused or freight returned must be shipped back at the customers expense and will be subject to a 30% restocking fee. We do not accept returns of any items that are not in the original boxes. All showcase and wood display product sales are final and can not be returned under any circumstance.

Alliance Display does not insure any freight returned on a customer's account. The customer will be held financially responsible for any damaged or missing items returned by their own means of shipping and will have to file a freight claim with their carrier to recover any loss.

           We request that all first orders be pre-paid. Net 30-day terms will be offered to all customers with satisfactory credit ratings and approved trade references. 1 1/2% interest per month will be added to past-due accounts.

If your company has unique and/or special requirements, please feel free to contact our customer service dept any time to see if special accommodations can be made. Alliance Display Inc. is eager for your business and always aims for 100% customer satisfaction.




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